We wish to advise you that the company has a complaints procedure, details of which will be supplied on request. All complaints should be submitted to Mrs J Pendered at the company’s address.
If we are unable to agree how to resolve your complaint, then you can take your complaint to an Independent Redress Provider. We have chosen to use the following Redress Providers: –
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury Wilts SP1 2BP
Tel: 01722 333 306
Email: [email protected]
The person responsible for general insurance mediation activity within the company is Mrs A O’Reilly, who can be contacted at the firm’s address.
Tenancy Deposits
The Agent is a member of the Tenancy Deposit Scheme, which is administered by:
Tenancy Deposit Scheme, P O Box 1255, Hemel Hempstead, Herts HP1 9GN
Phone: 0845 226 7837
Web: www.tds.gb.com
Email: [email protected]
If we are/the Agent is instructed by you/the Landlord to hold the Deposit, we/the Agent shall do so under the terms of the Tenancy Deposit Scheme. The Agent holds tenancy deposits as Stakeholder.
